70% to 80% of all digital transformations fail. While you can debate that statistic, the reality is that your ERP implementation will take longer than expected, cost more than expected and you are unlikely to realize your expected business benefits. But why and what can you do about it? I discuss these issues in my
ERP vendors and integrators will emphasize the ERP software’s ease of implementation and fit for your business. It is not always true.
You must conduct due diligence, use a software selection process, and negotiate a strong contractual framework to manage the implementation project.
The software sales process is designed to minimize the complexity of the
Understanding what to negotiate and who you are negotiating against is fundamental in leveraging the ERP contract negotiation process to your advantage.
You want to have a plan going into the negotiation process for what you will ask for, how you will mitigate risk, critical asks, and fall-back positions.
If you treat the ERP contract
The themes underlying failed SAP and Oracle ERP and digital transformation lawsuits are almost always the same. Vendors misrepresent functionality, cloud products are not fully baked, and salespeople minimize the software’s limitations while overselling its capabilities.
In this video, I discuss common themes in the many failed ERP implementations I have litigated in my career.
ERP implementations and digital transformations do not fail because of technology, they fail because of people. As a result, the master services agreement and the statements of works attached to it are easily some of the most important agreements you will negotiate to ensure project success. What does it need to include? Milestones, deadlines, clearly
ERP Vendors are notorious for selling the “sizzle” and not the “steak.” It is no secret that with the rush to Cloud many solutions are half-baked.
When ERP vendors misrepresent the software’s functionality, the fit of the software for your business or industry, or misrepresent their experience in your industry, you may have a basis
In this video, Taft partner Marcus Harris explains how the ERP contract negotiation process is one of the most valuable tools you can use to mitigate the likelihood of an ERP failure.
If done correctly, your expectations, concerns, and a process for resolving disputes should all be addressed in detail.
ERP software vendors and integrators are often the reason behind an ERP implementation or digital transformation failure. ERP vendors and integrators breach their contractual obligations in a variety of ways.
Continue Reading Suing your ERP Software Vendor for Breach of Contract