For a cloud solution, a service level agreement is critical.
Terminating Or Cancelling Your ERP Contract With SAP, Oracle, Or Infor
There is an old maxim that you should never get into a contract without the ability to get out of that contract. This is even more true with ERP-related contracts.
Thinking About Suing Oracle? Here Is What You Can Expect
Oracle is known for being aggressive during the sales cycle and dismissive of any issues or concerns arising during implementation. Oracle’s in-house legal department is often unreasonable and unwilling to compromise.
Litigate Or Arbitrate An ERP Failure?
Is it better to arbitrate or litigate digital transformation disputes? Like most things, it depends.
- Arbitration is usually less expensive and quicker than litigation.
- You can select an arbitrator with ERP software and technology experience, and the dispute is confidential.
- In some scenarios, you may have a panel of arbitrators.
Choosing the right arbitrator(s) is
How Agile Contributes To ERP Failure
Agile software implementation methodology contributes to ERP failure.
ERP Software Implementers and Vendors Contribute to Failure
ERP vendors and integrators will emphasize the ERP software’s ease of implementation and fit for your business. It is not always true.
You must conduct due diligence, use a software selection process, and negotiate a strong contractual framework to manage the implementation project.
The software sales process is designed to minimize the complexity of the
ERP projects don’t usually fail because of a failure of the technology, they fail because of people
ERP software implementations and digital transformations can be challenging, and the most common reason for their failure is not technology but people.
To ensure a successful implementation, you must pay close attention to the statements of work in your software contract package. These documents should clearly define deliverables, milestones, deadlines, acceptance testing criteria, and change
The ERP Contract Negotiation Process Is Critical To Success. A Well Thought Out Strategy Is Key
Understanding what to negotiate and who you are negotiating against is fundamental in leveraging the ERP contract negotiation process to your advantage.
You want to have a plan going into the negotiation process for what you will ask for, how you will mitigate risk, critical asks, and fall-back positions.
If you treat the ERP contract
The Statement Of Work Is Critical To ERP Success
ERP implementations and digital transformations do not fail because of technology, they fail because of people. As a result, the master services agreement and the statements of works attached to it are easily some of the most important agreements you will negotiate to ensure project success. What does it need to include? Milestones, deadlines, clearly
Suing Your ERP Vendor for Fraud. When Sales People Make Misrepresentations, You May Have Recourse
ERP Vendors are notorious for selling the “sizzle” and not the “steak.” It is no secret that with the rush to Cloud many solutions are half-baked.
When ERP vendors misrepresent the software’s functionality, the fit of the software for your business or industry, or misrepresent their experience in your industry, you may have a basis