- ERP vendors take advantage of ambiguous terms in the contract governing the scope of use of the software.
- They also have no incentive to be accurate in their audit
Service Level Agreements: What Are They And Why You Need One
- A software vendor needs to contractually commit to making the software available to you for a certain percentage of time.
- A service level agreement must specify the uptime guarantee, detail periods when the software might not be available, and provide substantive remedies if the software
Terminating Or Cancelling Your ERP Contract With SAP, Oracle, Or Infor
- How do you walk away from an ERP contract with SAP or Oracle when that contract no longer works for you?
- You may be unable
Thinking About Suing Oracle? Here Is What You Can Expect
- I’ve litigated against Oracle, negotiated with Oracle, and mediated disputes with Oracle throughout my career.
- Make no mistake: Oracle is difficult to deal with.
Litigate Or Arbitrate An ERP Failure?
Is it better to arbitrate or litigate digital transformation disputes? Like most things, it depends.
- Arbitration is usually less expensive and quicker than litigation.
- You can select an arbitrator with ERP software and technology experience, and the dispute is confidential.
- In some scenarios, you may have a panel of arbitrators.
Choosing the right arbitrator(s) is
How Agile Contributes To ERP Failure
- Drafting SOWs that include milestones, deliverables, and deadlines is challenging when Agile is utilized.
- Its iterative approach is not compatible with holding your ERP integrator accountable.
- Spending less time defining the product beforehand and trusting that the product will come together one iteration at a time is
ERP Software Implementers and Vendors Contribute to Failure
ERP vendors and integrators will emphasize the ERP software’s ease of implementation and fit for your business. It is not always true.
You must conduct due diligence, use a software selection process, and negotiate a strong contractual framework to manage the implementation project.
The software sales process is designed to minimize the complexity of the
ERP projects don’t usually fail because of a failure of the technology, they fail because of people
ERP software implementations and digital transformations can be challenging, and the most common reason for their failure is not technology but people.
To ensure a successful implementation, you must pay close attention to the statements of work in your software contract package. These documents should clearly define deliverables, milestones, deadlines, acceptance testing criteria, and change
The ERP Contract Negotiation Process Is Critical To Success. A Well Thought Out Strategy Is Key
Understanding what to negotiate and who you are negotiating against is fundamental in leveraging the ERP contract negotiation process to your advantage.
You want to have a plan going into the negotiation process for what you will ask for, how you will mitigate risk, critical asks, and fall-back positions.
If you treat the ERP contract
The Statement Of Work Is Critical To ERP Success
ERP implementations and digital transformations do not fail because of technology, they fail because of people. As a result, the master services agreement and the statements of works attached to it are easily some of the most important agreements you will negotiate to ensure project success. What does it need to include? Milestones, deadlines, clearly