We often write about the mounting number of failed digital transformations, especially those involving an ERP software system. More often than not, the underlying cause of the failures involve either the vendor or integrator biting off more than they can chew. They misrepresent the capability of their ERP system or their experience at integrating a
Don’t Let ERP Contracts Fool You Twice
Three court cases reveal the importance of ensuring that contracts for an ERP software system and other digital transformations be carefully negotiated to remove the possibility that a lawsuit over a failure can be blocked by, seemingly harmless clauses that vendors and integrators insert as a matter of routine in their template agreements.
The first
SAP, Accenture and The Weakness of Entrenched Success
After retiring from a wildly successful career running Ford and then saving Chrysler from bankruptcy, Lee Iacocca was asked by an interviewer how American automakers could have allowed their globally dominant position in the market to be eroded by foreign car companies. Iacocca replied, “There is nothing more vulnerable than entrenched success.”
It’s not just
6 Keys to Selecting the Right ERP Integrator
When an ERP software system implementation fails, sometimes it’s because the vendor told a potential buyer that its round peg would fit into the user’s square hole in order to make the sale. But maybe even more often, the failure is because the integrator either did not fully understand the user’s industry or business, the
Join Us at Digital Stratosphere 2019
Taft partner Marcus Harris will be a keynote speaker at the Digital Stratosphere event August 7-9, at Thompson Chicago Hotel. Digital Stratosphere is the premier independent educational and peer networking event for organizations about to embark on a digital transformation or ERP / CRM/ HCM implementation.
This is a premier event with limited seating. This
4 Ways to Avoid Maryland’s Digital Transformation Nightmare
About 20 years ago, commercials for a food product used the tag line “It’s not nice to fool Mother Nature.” By mid-June, 2019, the line was adaptable to warn, “It’s not nice for a software vendor to fool a state government.”
In yet another example of a software vendor’s sales team overpromising and underdelivering with
Reducing the Cost and Problems of an SAP S/4 HANA Software Implementation
Corporate financial wizards are expert at creating realistic expense budgets that project exactly how much will be spent on everything from paper clips to building a new facility and expanding into new markets. But even the best MBA analysts from the best grad schools have trouble accurately budgeting the cost and time for an SAP
Another Week, Another SAP ERP Lawsuit
The failure of ERP software systems often prompts a lawsuit to be filed by the user against the vendor and integrator. But a new twist in trying to recover damages from an ERP failure surfaced in May 2019, when Revlon Inc. shareholders filed three class action suits against the cosmetics giant to recover money
Lawsuit Settles After Another Major ERP Derailment
Roseanne Rosanna Dana, a popular character in the early years of Saturday Night Live, had a catch phrase, “If it’s not one thing, it’s another!” This seems to describe what happened with National Grid USA’s ERP software system integration and why Wipro recently settled a lawsuit National Grid (NGUSA) filed against it for $75-million.
Accenture Hurt Hertz: Lessons for ERP Users
Recently, The Hertz Corp. filed a $32-million lawsuit against consulting behemoth Accenture LLP for what Hertz claims was the botched development and delivery of a new website for all of the Hertz’s brands. The project was launched in August 2018, missed its original December 2017 delivery date that slipped to January, 2018 and then again