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Marcus has one of the country’s leading practices devoted to drafting and negotiating Enterprise Software related license, implementation and SaaS agreements, as well as litigating failed software implementations in courts and before arbitration panels across the country.

We often write about the mounting number of failed digital transformations, especially those involving an ERP software system. More often than not, the underlying cause of the failures involve either the vendor or integrator biting off more than they can chew. They misrepresent the capability of their ERP system or their experience at integrating a

Three court cases reveal the importance of ensuring that contracts for an ERP software system and other digital transformations be carefully negotiated to remove the possibility that a lawsuit over a failure can be blocked by, seemingly harmless clauses that vendors and integrators insert as a matter of routine in their template agreements.

The first

It’s been said that to succeed in today’s digital world, every company must be a technology-first organization that also specializes in another industry. Cloud computing is the operating model that’s fueling the digital transformation, modernizing IT platforms around the globe. It involves software and other hosted services rented from sources like Microsoft Azure and Amazon

After retiring from a wildly successful career running Ford and then saving Chrysler from bankruptcy, Lee Iacocca was asked by an interviewer how American automakers could have allowed their globally dominant position in the market to be eroded by foreign car companies. Iacocca replied, “There is nothing more vulnerable than entrenched success.”

It’s not just

When an ERP software system implementation fails, sometimes it’s because the vendor told a potential buyer that its round peg would fit into the user’s square hole in order to make the sale. But maybe even more often, the failure is because the integrator either did not fully understand the user’s industry or business, the

Taft partner Marcus Harris will be a keynote speaker at the Digital Stratosphere event August 7-9, at Thompson Chicago Hotel. Digital Stratosphere is the premier independent educational and peer networking event for organizations about to embark on a digital transformation or ERP / CRM/ HCM implementation.

This is a premier event with limited seating. This

The failure of ERP software systems often prompts a lawsuit to be filed by the user against the vendor and integrator. But a new twist in trying to recover damages from an ERP failure surfaced in May 2019, when Revlon Inc. shareholders filed three class action suits against the cosmetics giant to recover money

Roseanne Rosanna Dana, a popular character in the early years of Saturday Night Live, had a catch phrase, “If it’s not one thing, it’s another!” This seems to describe what happened with National Grid USA’s ERP software system integration and why Wipro recently settled a lawsuit National Grid (NGUSA) filed against it for $75-million.