ERP software implementations and digital transformations can be challenging, and the most common reason for their failure is not technology but people.
To ensure a successful implementation, you must pay close attention to the statements of work in your software contract package. These documents should clearly define deliverables, milestones, deadlines, acceptance testing criteria, and change
Understanding what to negotiate and who you are negotiating against is fundamental in leveraging the ERP contract negotiation process to your advantage.
You want to have a plan going into the negotiation process for what you will ask for, how you will mitigate risk, critical asks, and fall-back positions.
If you treat the ERP contract
ERP implementations and digital transformations do not fail because of technology, they fail because of people. As a result, the master services agreement and the statements of works attached to it are easily some of the most important agreements you will negotiate to ensure project success. What does it need to include? Milestones, deadlines, clearly
ERP Vendors are notorious for selling the “sizzle” and not the “steak.” It is no secret that with the rush to Cloud many solutions are half-baked.
When ERP vendors misrepresent the software’s functionality, the fit of the software for your business or industry, or misrepresent their experience in your industry, you may have a basis
In this video, Taft partner Marcus Harris explains how the ERP contract negotiation process is one of the most valuable tools you can use to mitigate the likelihood of an ERP failure.
If done correctly, your expectations, concerns, and a process for resolving disputes should all be addressed in detail.
ERP software vendors and integrators are often the reason behind an ERP implementation or digital transformation failure. ERP vendors and integrators breach their contractual obligations in a variety of ways.
Continue Reading Suing your ERP Software Vendor for Breach of Contract