- They are including language in their contracts giving them not only the right to use your data to train their AI models, but the right to extract fees if you want other software products to access the data you input into your ERP system.
- What is
Negotiating ERP Implementation Contracts
Whether you call it a consulting agreement, a professional services agreement, or a master services agreement, it is the document that has the most significant impact on the success of your digital transformation.
In this YouTube video, I discuss key issues to consider.
Negotiating ERP Software Warranties
- Having one does not negate the need for another.
- ERP software warranties are for a limited duration. When that warranty period starts is critically important.
- ERP software warranties are also warranties of reference. A typical warranty will
What Are The Leading Causes of ERP Failure and Failed Digital Transformations?
- In the cases we litigate, we often see customers who have failed to adequately test deliverables and functionality, invest in change management, and devote enough time to training.
- ERP implementations are not just
Litigate Or Arbitrate An ERP Failure?
Is it better to arbitrate or litigate digital transformation disputes? Like most things, it depends.
- Arbitration is usually less expensive and quicker than litigation.
- You can select an arbitrator with ERP software and technology experience, and the dispute is confidential.
- In some scenarios, you may have a panel of arbitrators.
Choosing the right arbitrator(s) is
The Anatomy of a Digital Transformation Failure
Over the past 20 years, we have been involved in hundreds of disputes involving failed ERP software implementations and Digital Transformation. While the specific facts are always different, the claims and allegations involving a failed ERP implementation or Digital Transformation are remarkably similar. If you are, or have been, involved in a problematic ERP software
I’ve Negotiated Thousands Of SAP Contracts. These Are The Top Concessions You Need to Ask For
The move to the cloud has been transformative, but negotiating cloud and SaaS contracts presents its own set of challenges.
The legal and business terms presented in cloud contracts are different from those in traditional on-premise software licenses. You have no greater leverage with your vendor to negotiate meaningful concessions than before you commit to
Negotiating Commercial Contracts with AI Vendors
AI vendors will typically use traditional software licensing or SaaS models to sell their functionality.
While that generally makes sense, nuances associated with acquiring AI functionality need to be accounted for and negotiated.
Continue Reading Negotiating Commercial Contracts with AI Vendors
How Agile Contributes To ERP Failure
- Drafting SOWs that include milestones, deliverables, and deadlines is challenging when Agile is utilized.
- Its iterative approach is not compatible with holding your ERP integrator accountable.
- Spending less time defining the product beforehand and trusting that the product will come together one iteration at a time is
All ERP Implementations Are Different But They All Fail For Similar Reasons
70% to 80% of all digital transformations fail. While you can debate that statistic, the reality is that your ERP implementation will take longer than expected, cost more than expected and you are unlikely to realize your expected business benefits. But why and what can you do about it? I discuss these issues in my