The themes underlying failed SAP and Oracle ERP and digital transformation lawsuits are almost always the same. Vendors misrepresent functionality, cloud products are not fully baked, and salespeople minimize the software’s limitations while overselling its capabilities.
In this video, I discuss common themes in the many failed ERP implementations I have litigated in my career.
ERP implementations and digital transformations do not fail because of technology, they fail because of people. As a result, the master services agreement and the statements of works attached to it are easily some of the most important agreements you will negotiate to ensure project success. What does it need to include? Milestones, deadlines, clearly
ERP Vendors are notorious for selling the “sizzle” and not the “steak.” It is no secret that with the rush to Cloud many solutions are half-baked.
When ERP vendors misrepresent the software’s functionality, the fit of the software for your business or industry, or misrepresent their experience in your industry, you may have a basis
Cloud Software is far from a sliver bullet. It is not a one-size-fits-all solution. The adoption of Cloud has less do to with its benefits but vendors’ desire to make money.
Software vendors love to tout the benefits of cloud software. They will tell you that it offers more flexibility, is cheaper, requires less configuration
In this video, Taft partner Marcus Harris explains how the ERP contract negotiation process is one of the most valuable tools you can use to mitigate the likelihood of an ERP failure.
If done correctly, your expectations, concerns, and a process for resolving disputes should all be addressed in detail.
ERP software vendors and integrators are often the reason behind an ERP implementation or digital transformation failure. ERP vendors and integrators breach their contractual obligations in a variety of ways.
Continue Reading Suing your ERP Software Vendor for Breach of Contract