- They are including language in their contracts giving them not only the right to use your data to train their AI models, but the right to extract fees if you want other software products to access the data you input into your ERP system.
- What is
Negotiating ERP Implementation Contracts
Whether you call it a consulting agreement, a professional services agreement, or a master services agreement, it is the document that has the most significant impact on the success of your digital transformation.
In this YouTube video, I discuss key issues to consider.
Service Level Agreements: What Are They And Why You Need One
- A software vendor needs to contractually commit to making the software available to you for a certain percentage of time.
- A service level agreement must specify the uptime guarantee, detail periods when the software might not be available, and provide substantive remedies if the software
Terminating Or Cancelling Your ERP Contract With SAP, Oracle, Or Infor
- How do you walk away from an ERP contract with SAP or Oracle when that contract no longer works for you?
- You may be unable
Litigate Or Arbitrate An ERP Failure?
Is it better to arbitrate or litigate digital transformation disputes? Like most things, it depends.
- Arbitration is usually less expensive and quicker than litigation.
- You can select an arbitrator with ERP software and technology experience, and the dispute is confidential.
- In some scenarios, you may have a panel of arbitrators.
Choosing the right arbitrator(s) is
All ERP Implementations Are Different But They All Fail For Similar Reasons
70% to 80% of all digital transformations fail. While you can debate that statistic, the reality is that your ERP implementation will take longer than expected, cost more than expected and you are unlikely to realize your expected business benefits. But why and what can you do about it? I discuss these issues in my
ERP projects don’t usually fail because of a failure of the technology, they fail because of people
ERP software implementations and digital transformations can be challenging, and the most common reason for their failure is not technology but people.
To ensure a successful implementation, you must pay close attention to the statements of work in your software contract package. These documents should clearly define deliverables, milestones, deadlines, acceptance testing criteria, and change
The ERP Contract Negotiation Process Is Critical To Success. A Well Thought Out Strategy Is Key
Understanding what to negotiate and who you are negotiating against is fundamental in leveraging the ERP contract negotiation process to your advantage.
You want to have a plan going into the negotiation process for what you will ask for, how you will mitigate risk, critical asks, and fall-back positions.
If you treat the ERP contract
The themes underlying failed ERP and digital transformation lawsuits are almost always the same
The themes underlying failed SAP and Oracle ERP and digital transformation lawsuits are almost always the same. Vendors misrepresent functionality, cloud products are not fully baked, and salespeople minimize the software’s limitations while overselling its capabilities.
In this video, I discuss common themes in the many failed ERP implementations I have litigated in my career.